Frequently Asked Questions

  • Daily breakfast
    At most partner hotels, breakfast for two is included automatically.

    Complimentary hotel credits
    Many of our preferred properties include $100+ in hotel or resort credits to use toward dining, spa treatments, or on-property experiences.

    Room upgrades
    You’re prioritized for complimentary upgrades to a higher room category whenever available.

    Early check-in & late check-out
    Flexible arrival and departure times are often extended when availability allows.

    Welcome amenities
    A thoughtful welcome gift or note from management is often waiting upon arrival.

  • Think of us like your travel version of an accountant or attorney. You’re not just paying for time—you’re paying for expertise, access, and insight you can’t get by Googling. Our firsthand destination knowledge and trusted network of guides, drivers, and partners mean better experiences, fewer headaches, and trips that actually flow. We’re confident the value speaks for itself.

  • Almost everything—except flights.

    On your behalf, we’ll book:

    • All accommodations

    • All ground transfers

    • All daily activities & excursions

    Please note: Flight planning support is available separately for a fee.

  • Absolutely! They're actually some of our favorite trips to plan. Whether you're traveling through multiple cities in Europe, combining destinations in Asia, heading on safari, or putting together a longer international trip, we'll figure out the routing, timing, hotels, transfers, tours, and all the moving pieces in between. The goal is to make a complicated trip feel surprisingly easy.

  • Yes! We plan family trips with the same attention to detail as everything else — just with a little more thought around pacing, room configurations, kid-friendly experiences, transportation, and downtime. Whether you're traveling with young kids, teenagers, or multiple generations, we'll design the trip around how your family actually likes to travel.

  • We plan travel all over the world, with particular expertise in Europe, Southeast Asia, the Caribbean, and Africa. From multi-city European itineraries and safaris to island getaways and trips through Asia, we'll help you figure out not just where to go, but how to put it all together in a way that feels seamless and personal.

  • We love points. Truly. Next-level, spreadsheet-having, borderline unwell about them. Unfortunately, we can’t book trips using points. Hotels, cruise lines, and tour companies don’t pay commission on point bookings.

  • Every trip is different, but ideally, we like to start planning about 5–6 months out. That gives us time to really dial in your preferences and snag the best options. That said—spontaneous travelers, you’re safe with us too. Whether you’re planning far ahead or flying by the seat of your pants, we’ll make it work beautifully.

  • Definitely. Daydreaming counts. Whether you’re casually browsing destinations or halfway down a travel rabbit hole, you can always reach out. No pressure to book—just a place to start when you’re ready.

  • No worries at all. Reach out and we’ll see if a takeover booking is possible—meaning we’re added as the agent of record so you still receive all the perks, at no extra cost. From there, we’ll seamlessly pick up wherever you left off.